We do not accept returns of items that have been misused or damaged.Īll sales are final. If the customer is unable to produce a receipt for the item, the amount of store credit will be determined by the owner. No cash refunds will be given, no exceptions. Though we make every effort to update our inventory daily, it is recommended that you call us to verify the availability of the item you're interested in (502)223-6967.Ĭustomers may return the item with the receipt at anytime for store credit only. We are happy to process out-of-state sales, just call for details.īecause our items are often unique and one-of-a-kind works of art, the availability of any individual piece may be limited. If you see a piece you like, please call to have us hold it until you can come in to view it for yourself. Items that have been altered in any way or worn cannot be returned to Razny Jewelers for a refund or exchange.Please note that our website IS NOT set up for online purchasing.Only items purchased via our website may be returned to Razny Jewelers through the process outlined above.The original box and paperwork must accompany the return within the same package for all jewelry, timepieces, and gifts purchased and returned.For timepiece purchases, watches must be unworn with all protective plastic attached.All tags, including security tags attached.The yellow DO NOT REMOVE tag must be intact with no sign of tampering.Īll discounted merchandise is final sale and will not be accepted for returns or exchanges.Īll sales are final if any jewelry or watch item has been sized or altered, engraved, or is a special order.Įligible merchandise may be returned for credit or exchange if returned within 30 days from the date of shipment and must meet the below qualifications. PLEASE NOTE: All original tags, including security tags, must still be attached for a returned item to be accepted. To return your item, please contact us at and request a return authorization number (RA). Razny Jewelers does not cover the cost of shipment for returned items. Once your package is shipped, we will promptly provide you with tracking information via email. For this reason, in rare cases, our quality control efforts may cause a slight shipping delay. Our priority is to provide you with luxury treasures that meet the standard you’ve come to expect from our family. We try to prepare all orders for shipment or pickup within 1-2 business days after payment is processed, excluding holidays and weekends. If picking up in person, please remember to bring valid photo identification along with the credit card used to place the order. Please expect an email from our team confirming we’ve received your order.Īlternatively, we invite you to pick up your order in-person at any of our four boutiques. If you plan to send your order to an address other than the billing address attached to your credit card, we recommend contacting the bank that issued your card to arrange for an alternative shipping address if possible. Please note that we can only ship to the billing address connected to the credit card used. To ensure the secure delivery of your order, Razny Jewelers does not ship to post office boxes. Shipping insurance is included at no cost. An adult's signature is required for delivery of all orders. Expedited shipping is available for a fee. Shop for jewelry, timepieces, and gifts on and enjoy complimentary 2-day shipping on all orders delivered within the continental United States.
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